I went to a fancy, trendy restaurant with a bunch of friends. It was one those extremely loud, busy, clangy, noisy places. Then it came time to look at the menu and it was difficult to read, very complex and creative. Then it came time to learn that this was a family-style restaurant--you ordered a bunch of entrees for the table and had the challenge of making everyone happy. They did have a nice beer and wine selection, which made the pressure of dining there more bearable. And, the food was excellent.
But, I'll never go back there again. Too much work for me. But that doesn't mean I'm right. The restaurant was full, it has a great reputation. For those who love it, the atmosphere, the quirky design and menu and the energy (noise) are exciting. For some, the act of going through this is fun, for others it's a job. Kind of like at the workplace?
Barry LaBov
LaBov & Beyond
www.labov.com
Tuesday, October 4, 2011
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This is a good example of being yourself. It won't please everyone, but it will help you more strongly connect with your customer base. Besides, you can't please everyone anyway.
ReplyDeleteAnon, thanks for your contribution to the LaBov blog. Agreed, we can't be all things to all people, so why try?
ReplyDeleteBarry LaBov