Relieve me of business

You can tell when someone wants business and you can tell when they would rather not do business.
When someone doesn't really want your business:
They take a lot of time in responding to you
They complicate the process
They have that tone of voice that says you're bothering them
They can't confirm a time or date when they could get started
You feel no energy from them, rather you feel drained when dealing with them
They respond only to what you ask, they don't engage with you
They price their work high and don't spend the time to prove their value
When you tell them you're going to buy elsewhere, they're fine with it, almost relieved
It's sad, but there are plenty of people looking to be relieved of business. It's our job, those of us who want to do business, to help them out with that.

Barry LaBov
LaBov & Beyond
www.labov.com