Thursday, November 18, 2010

Follow-up still missing

Despite the need for more sales, more business and more profit, follow-up is missing in action far too often.

Dealerships that sell products seldom follow up after the sale for more business. Sure, they call to make sure the product works, so they can get a good score on their customer satisfaction survey, but other than that, nothing.

Until the customer yells "leave me alone" we must reach out and offer our services and products. Or someone else will.

Barry LaBov
LaBov & Beyond

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