Tuesday, October 28, 2014

Unsung Hero, Quiet Kate

We work with unsung heroes every day. You know the person—Quiet Kate who always does her work, does it well and seldom makes a fuss. She’s used to doing that, doesn’t expect attention and is, however, very well aware of the Noisy Nigel who is seeking appreciation for his greatness, performance and overall personality.

Noisy Nigel lets it be known how lost we’d be without him and how overworked he is. Quiet Kate is far more focused and usually far more productive.

All companies have their share of Kates and Nigels, but wouldn’t it be interesting to just look at their performances without labeling them with their name? What if we didn’t know who was who when we look at reports and metrics and merely review the numbers as they are? Without the label of Nigel, would he look so strong? Would Kate look far better?

My goal is to treat people the right way, and that means to forget their label and look at how they are as a team player, a valued person to us and to our clients. That often makes for a Nervous Nigel.

Barry LaBov
LABOV Marketing Communications and Training
www.labov.com

Tuesday, October 14, 2014

A Simple Way to Solve Problems

Remember the space pen? It was the pen that was designed for NASA that allowed you to write upside down. Took untold amounts of research and testing. Viewed as a breakthrough. The Russians took a different route; they used pencils. No research or testing. Pencils write upside down, end of story, move on.

In my visits with numerous corporations as well as my experience at LABOV, we all try various methods and approaches to solving problems. We email, we text, we leave voice mails. There is a simpler, less technological approach that is the “pencil” in this case: Talk to the person now.

Talk to the person now, means if that person is in your building or nearby, physically go there and solve it now. If that person is across the country, the state or the world, then pick up the phone and talk now.

The pencil is a great invention. In fact, it’s the only writing utensil that I don’t mess with and break (I’m a disaster with pens; I play with them till they fall apart). Likewise, talk in-person now is a great invention, and it will be a superior approach that’s not likely to lead to breakdowns.

Barry LaBov
LABOV Marketing Communications and Training
www.labov.com