Give me something I don't already know or can't easily find onlineThink of how much training is merely taking what's already out there and dumping it into a module or a PowerPoint? Why waste time going over the same ground? Only two reasons, and neither are good: It's easy and it's safe.
One more reason to adopt our approach: not only will the salesperson have access to specs and materials online, but so will the customer.
Barry LaBov
LaBov & Beyond
http://www.labov.com/
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