Buy-in before process, Part Two

It's easy to say you need buy-in before a new process will be accepted and become a part of a culture. But how do you get buy-in? 

Some companies provide arguments, others mandate, while others ask kindly so as to not anger anyone. None of these work ideally. Legalistic arguments make logical sense, but adoption of a process is not usually logical, it's emotional. Mandating creates a flavor-of-the-month compliance, which we all know will not last. And finally, asking nicely will not get results because you would have gotten them already.

To ensure your new process will be adopted with love and enthusiasm, you must NOT unveil your process. You must, instead, include all the constituents in the creation and testing of it, which will cause some tensions, but will dramatically improve your odds of success.

Barry LaBov
LaBov & Beyond
http://www.labov.com/