As we try to establish that new process that will dramatically improve our companies, our client experience and our employees' lives, we have to realize processes are not perfect. They don't need to be, either.
A process that is imperfect but has the buy-in of everyone involved is as close to perfect as possible. A brilliant process that has no support is not just a waste, it's worse than no process at all.
If the people who will follow the process are the ones who helped create it, then at worst, the process will live on. At best, the process will constantly be tweaked and improved upon.
You don't need "perfect" if you have collaboration.
Barry LaBov
LaBov & Beyond
www.labov.com
Thursday, February 23, 2012
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Barry,
ReplyDeleteI agree with the statements you made in this post. In the business world there is no set handbook on how companies should be run, or exactly how to properly handle every situation that comes up. (Believe me, if they did I would be the first one in line to buy it). I'm sure most businesses, even possibly your own LaBov and Beyond, went through some trial periods when they first started to determine which processes would work best for them. From my own personal experience I know that the support of my management team, as well as the mutual understanding of our common goal, helped us to form successful processes. Sure, they made not have been successful at the very beginning, but with changes here and there that were suggested by my staff we were able to develop a process that satisfied both the company's needs and made my employees happy. Thanks for the advice Barry LaBov and keep up the great work!
LaBov & Beyond had no manual or handbook when we started. We tried to find our way and make sense of it. With a bunch of stumbles and a few smart moves, we arrived at a good idea of who we are. But we never could have started out with a process that guided us. It would never have been followed. Thanks.
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