A client of ours just received troubling survey results from its dealers. The bottom line was that the dealers felt our client didn't care about them.
Of course the client cares, but what caused this is common. The client has been so caught up in trying to save itself, that it neglected to look at the dealers as allies. They've viewed the dealers as obstacles, roadblocks and impediments.
Now our client has to clean up that mess. They're going to spend a lot of time and energy talking one-on-one and listening. Then the goal is to improve things, and hopefully rebuild the relationships.
When the pressure is on, it's best to look for allies, not make enemies.
Barry LaBov
LaBov & Beyond
www.labov.com
Monday, July 11, 2011
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Barry Labov, what constantly amazes me is your ability to take a problem situation going on in the world business, and offer advice that would not only handle that situation, but a slew of other real-life situations as well. That same advice you offered to help repair your client’s relationship with their dealers could be of help to anyone going through a tough with friends, family, or anyone for that matter. As you said, we need to look at those we work with as allies, not obstacles.
ReplyDeleteTrue. The client I referred to really gets it. They ate the humble pie and repaired relationships.
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