Silence--why? Part Five: Louder than words

Whether it's the CEO who is in meetings with the accountants or the dealership salesperson who hasn't returned your call on that new car you talked to her about or if it's the email that has remained unanswered for weeks...count on this:

People notice silence. Silence is louder than words. 

Silence is like a baseball cap or cowboy hat that a bald guy always wears. Think of the country music stars that wear those big cowboy hats. What are they hiding? Probably baldness.

Silence is like that crazy make-up or wild outfits that a pop singer wears. What's she hiding underneath all of that? Probably average-ness.

We all view silence in that way. What is she hiding? Why won't he at least respond? She must not respect me, he must must think he's too good to waste time on me.

It's time we all took off our hats, our make-up,  our shield of silence and just showed who we really are. We don't have all the answers or all the time in the world, but we can show respect to those we work with, live with or sell to by responding to them now.

Barry LaBov
LaBov & Beyond
www.labov.com