A goal of a good leader is to eliminate panic, to calm people down and focus efforts on what is smart. A poor performer not only doesn't do that, but actually creates more panic.
Panic is not:
Passion
Wanting to win
Doing your best
Trying to please customers
Panic is:
Selfish
Short-sighted
Morale-defeating
Panic will lead to bad decisions, bad performance and will hurt relationships internally as well as externally with customers. The leaders I know will calmly analyze the situation and do their best to focus their resources on the right things.
Barry LaBov
LABOV Marketing Communications and Training
www.labov.com
Tuesday, July 30, 2013
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