It can't be my fault...
The customer is mean.
My co-worker didn't return my message.
I thought you were doing that, not me.
I can only do so much.
You promised me it would be easy.
I'm the boss, you're supposed to figure it out.
You won't give me a chance.
Sometimes we spend more time preparing to explain our failures than we do trying to avoid failing at all.
Barry LaBov
LaBov & Beyond
Fort Wayne, IN
http://www.labov.com/
Wednesday, June 13, 2012
Subscribe to:
Post Comments (Atom)
Posts
As the owner of my own small business in Fort Wayne, Indiana, I often turn to your blog for business insights to apply to my own company. So far, this is the post that resonated with me the most. Lately, I've been feeling like my team is full of excuses - it's either the customer's fault, a co-worker's miscommunication, or some other reason why something wasn't done properly or on time. How can I inspire my team to not only avoid failing in the first place, but to take responsibility for their actions if they do fail? Thanks for your suggestions, Barry.
ReplyDeleteLaBov & Beyond in Fort Wayne is not immune to this, none of us are. I simply think it's a matter of focus--are you spending more time on how you look or more time on doing the right thing? Thanks--see you around Fort Wayne, Jules!
ReplyDelete