Wednesday, April 4, 2012
A Best of Barry: Building walls or bridges?
If you tell only of your successes and triumphs, you build walls. Whether you're a brand, a dealer, a small company or an individual, the more you puff up your triumphs, the greater the separation from those around you. People are smart, they know no one or no thing is perfect. There's always room for learning and improvement.
If you're vulnerable and own up to shortcomings, failings and imperfections, you build bridges. You're human. People understand, they forgive, and after all, they are human, too.
I guess it all depends what business we're in. Are we in the wall-building business or do we build bridges?
Barry LaBov
LaBov & Beyond
Fort Wayne, Indiana
www.labov.com
Originally posted 03/29/10
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I was excited to read the Barry LaBov blogpost this week because I think it raised a very interesting topic, from both the company's standpoint as well as the customer's. I think that it is a good idea for businesses to boast their awards and successes because customers want to know that the product or service they are purchasing is coming from one of the best companies in the industry. For instance, I feel comforted knowing that LaBov & Beyond was voted one of best places to work in Fort Wayne, IN. With that being said, I also think that it is important for companies to mention a shortcoming or failure they once experienced because it shows that they are "human" and they can take responsibility, fix their issues and recover from these incidents.
ReplyDeleteAdam
ReplyDeleteThanks--we were chosen a Best Places to Work because of our employees and their passion, which translated into a fun and productive culture. And as always, to achive that kind of award, we had to look at where we fell short and improve upon that.