Business is simple, isn't it? Do a great job, do your best, make sure the customer knows that, make sure the customer is happy, charge what is fair for both you and the customer, follow up to make sure the customer is happy.
If we did that every time what would happen?
We'd need less customers because we'd be able to profitably focus on the few we have. Which would mean we'd do our best work and thinking for the customer, who would want us to do more of that for them.
It is that simple. But why is it soooo hard to do?
Barry LaBov
LaBov & Beyond
www.labov.com
Tuesday, December 7, 2010
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Ha, if it were only that simple, right, Barry LaBov. For some reason, we like to complicate things. Maybe it’s greed. Maybe it’s pride. Whatever it is, though, if we take a step back and really examine our business practices, we could certainly simplify our business lives.
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