The One Question Employees Ask

It's rough for company management to make the tough decisions in a difficult economy:

Where do you cut back on expenses?
Do you reduce head count?
Do you "let a customer go" because they're too unprofitable?
Do you eliminate perks?
Do you demand performance from personnel?

Those are the questions that run through your mind until you make the decisions. Then of course, after the decisions are made, the leaders of a company are concerned about employee morale: How will employees respond to these changes?

But we have to realize that most employees are pretty smart. They usually have one question after the decisions are made and changes happen. They ask:

Why didn't management do this sooner?

Company leaders can fret and fret, but it's obvious to most of the employees when things have to change and they expect it happen. And the longer the decisions are delayed, the more anxiety there is--for everybody.


Barry LaBov
LaBov and Beyond
www.labov.com