Wednesday, May 23, 2012

Cut through it

You're a salesperson at a dealership. The customer walks in, and for the third time, looks at a particular car and then leaves without buying.

You're a product designer. Your company has been working with a supplier that just doesn't produce the quality you need for your design to succeed.

You're new on the job and your boss is always too busy to stop and train you. Yet you feel pressure to perform well.

All of the above scenarios happen daily. They will not solve themselves. You can't wait them out without the real possibility of failure. So...

Talk to the customer, get to the heart of where things stand.
Research another supplier and fold them into your recommendation.
Go for help somewhere in the company and try to learn from someone, somehow.

You have to cut through all of it, even if you're not perfect. If you don't, you fall prey to countless possibilities that are out of your control. Cut through it, do something. It can only help.

Barry LaBov
LaBov & Beyond
Fort Wayne, Indiana

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