We work with unsung heroes every day. You know the person—Quiet
Kate who always does her work, does it well and seldom makes a fuss. She’s used
to doing that, doesn’t expect attention and is, however, very well aware of the
Noisy Nigel who is seeking appreciation for his greatness, performance and
overall personality.
Noisy Nigel lets it be known how lost we’d be without him
and how overworked he is. Quiet Kate is far more focused and usually far more
productive.
All companies have their share of Kates and Nigels, but
wouldn’t it be interesting to just look at their performances without labeling
them with their name? What if we didn’t know who was who when we look at
reports and metrics and merely review the numbers as they are? Without the
label of Nigel, would he look so strong? Would Kate look far better?
My goal is to treat people the right way, and that means to
forget their label and look at how they are as a team player, a valued person
to us and to our clients. That often makes for a Nervous Nigel.
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