Remember the space pen? It was the pen that was designed for
NASA that allowed you to write upside down. Took untold amounts of research and
testing. Viewed as a breakthrough. The Russians took a different route; they
used pencils. No research or testing. Pencils write upside down, end of story,
move on.
In my visits with numerous corporations as well as my
experience at LABOV, we all try various methods and approaches to solving
problems. We email, we text, we leave voice mails. There is a simpler, less
technological approach that is the “pencil” in this case: Talk to the person now.
Talk to the person now, means if that person is in your
building or nearby, physically go there and solve it now. If that person is
across the country, the state or the world, then pick up the phone and talk
now.
The pencil is a great invention. In fact, it’s the only
writing utensil that I don’t mess with and break (I’m a disaster with pens; I
play with them till they fall apart). Likewise, talk in-person now is a
great invention, and it will be a superior approach that’s not likely to lead
to breakdowns.
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