A very simple question that I now routinely ask in every department meeting is: What project or situation that you're dealing with is not going right?
It's an awkwardly worded question, I admit, but it works. It's so critical to know what is bothering people, what is worrying them or what is that nagging doubt in the back of their mind.
I love to talk about the future and great opportunities, but those fun things are never going to happen if we have a lot of other problems going on. So now I focus on the issues first and help people solve them. Then, it's on to the fun stuff.
Barry LaBov
LABOV Marketing Communications and Training
www.labov.com
Tuesday, June 25, 2013
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