Tuesday, August 14, 2012

Bomb drops

People do things in the name of efficiency that can destroy progress. I call them "bomb drops." Here are a few:

1) You talk to an employee, let them know they're not cutting it and tell them it's their problem, not yours, and they have to figure out how to solve it. Then you walk out or hang up.
2) You tell a customer they're difficult to work with and you're not so sure they're worth it.
3) You stop by your boss' office to let her know it looks like a customer has defected...and then you leave.

All of the above can be done in only a few minutes. You can check the task off your list and move on. The problem is, this causes tremendous damage to an organization and the clean-up from these bomb drops can be exhausting.

In business, we are supposed to face issues, treat people as persons (not objects) and do our very best to solve problems and create opportunities, not drop bombs.

Barry LaBov
LaBov & Beyond

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