Say no, say yes or bring an idea to the table

It’s pretty exciting to tell the customer “yes” to whatever they want. Equally exciting is playing hardball and laying a “no” on them. A lot of times “yes” or “no” work, but not always.
How about the next time you’re tempted to say the “y” or the “n” words, you stop and think—maybe there’s an answer that is for superior? It takes time, thought and guts (because you might be rejected) but it sure will be exciting not only for you, but the customer.

Barry LaBov
LaBov & Beyond
http://www.labov.com/