The business world is filled with many of us playing hardball. People are digging in their heels. Companies are refusing to listen to customers. Manufacturers are demanding their dealers conform or else. Employees are pointing fingers at other departments.
When that happens, nothing good will come of it. It's not about who is 100% right or whose responsibility something should be or whether or not the customer had any role in an issue. It's about taking responsibility, ownership, and initiative.
It starts with one person doing it. Then great things can happen, breakthroughs can become reality. It doesn't start as we wait for the other side to completely change their position.
It starts with one person. Be that person.
Barry LaBov
LaBov & Beyond
www.labov.com
LaBov Sales Channel
PB&J Newsletter
Tuesday, March 9, 2010
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