Tuesday, November 8, 2011

Wanting it All

Why can't you want your dealership to increase sales, profit and customer satisfaction? Why can't you want your corporation to increase marketshare, morale and stock price?

What's wrong with wanting a great home life and a great work life?

We're too often caught up in the clever mantras you see in car repair shops or roadside diners:
We offer price, service and quality. Choose two.
The above is a funny approach to customer service, but it doesn't inspire and it doesn't stretch the minds of the people at that store or shop to perform smarter and better than before.

What have we got to lose? Want it all? Then figure out how to do it. At worst, we'll get two out of three. And that ain't all bad.

Barry LaBov
LaBov & Beyond

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