Showing posts with label waiting. Show all posts
Showing posts with label waiting. Show all posts

Thursday, April 7, 2011

Wait is a Weight

Many of us are waiting for our team to step it up or for an employee to really pick up the pace or take charge. My suggestion:
Wait No More
Waiting will not get it done. A problem with waiting is that we're the victim. We're hoping something happens. And when it does happen, we're hoping it will meet our expectations.
Wait No More
Clarify to the best of your ability what you expect and need. Share it with the person and treat the person as a human being, listen, absorb and come to agreements on what is needed to be done.
Waiting is a an anchor, a weight around our necks. Defining what we want with our team can only help and reduce the weight of wait.

Barry LaBov
LaBov & Beyond
www.labov.com

Monday, April 26, 2010

Time is Not on Your Side

I'm going to wait for the customer to call back, they promised they would.
I sent the estimate to the customer and haven't heard back.
The next time the client is coming in town, they'll look me up and start the project.


All of the above quotes are real and in each case the same thing happened:

The person being quoted (a salesperson) lost that sale.

If we want to sell, want to grow our dealership or service or manufacturing business, time is not on your side. There are too many options for the customer to pursue, ranging from exploring the Internet to just driving around to other stores that sell what you sell.

Want to sell? Figure out how to do it now, while the customer is still with you.


Barry LaBov
LaBov & Beyond
wwww.labov.com
LaBov Sales Channel
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