Products have warranties that make us feel safer when buying those items. But if it takes an act of God to make that manufacturer replace it under warranty, what's the message to the customer?
I had a water heater that didn't work properly and over a four-month period it malfunctioned numerous times. It was under warranty, but the manufacturer resisted replacing it, so did the distributor. Over those four months I learned more about water heaters than I ever wanted to know. Finally, after the dealer intervened, we were delivered a brand-new beautiful water heater.
I had two learnings over this ordeal. First of all, I have never appreciated the luxury of having hot water before. Now, I do. I also learned that I will never buy a product from that manufacturer again. They had a great warranty that was designed to sell products, not service and retain customers.
Barry LaBov
LaBov & Beyond
http://www.labov.com/
Showing posts with label difficult. Show all posts
Showing posts with label difficult. Show all posts
Monday, August 1, 2011
Monday, September 27, 2010
Does it have to be that difficult?
We're in a world where we fight for our time--there never seems to be enough of it. We sometimes wish we could clone ourselves. Maybe, just maybe, there is hope.
It could be that we don't need that much time to do some things. Those hours, those days that we have set aside may be overkill. It is possible that whatever it is--it could be done quicker.
Some great ideas were hatched in very little time, for example, on the ride into work or in the shower. Some breakthroughs were accidents that happened quickly on the way to other things. So, what do we need to jump into this "time machine" and actually buy some of our time back?
Too often we begin work on something and don't really know what the end result is supposed to look like, we aren't committed, we have good intentions but we just aren't very effective--that's why we need so much time in the first place.
So, first figure out what the end is supposed to look like, what your purpose is. Then jump in and commit until you've achieved it. You may look up to find there's not only an inspired idea, but you arrived there ahead of schedule.
Barry LaBov
LaBov and Beyond
www.labov.com
www.labovsaleschannel.com
It could be that we don't need that much time to do some things. Those hours, those days that we have set aside may be overkill. It is possible that whatever it is--it could be done quicker.
Some great ideas were hatched in very little time, for example, on the ride into work or in the shower. Some breakthroughs were accidents that happened quickly on the way to other things. So, what do we need to jump into this "time machine" and actually buy some of our time back?
We have to do the hardest stuff. We have to completely commit, take ownership in the project. We have to lose ourselves in the process. And we have to fully realize what the end result is, so we can know when we have achieved it.
Too often we begin work on something and don't really know what the end result is supposed to look like, we aren't committed, we have good intentions but we just aren't very effective--that's why we need so much time in the first place.
So, first figure out what the end is supposed to look like, what your purpose is. Then jump in and commit until you've achieved it. You may look up to find there's not only an inspired idea, but you arrived there ahead of schedule.
Barry LaBov
LaBov and Beyond
www.labov.com
www.labovsaleschannel.com
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