Tuesday, July 30, 2013

Panic management

A goal of a good leader is to eliminate panic, to calm people down and focus efforts on what is smart. A poor performer not only doesn't do that, but actually creates more panic.

Panic is not:
Wanting to win
Doing your best
Trying to please customers

Panic is:

Panic will lead to bad decisions, bad performance and will hurt relationships internally as well as externally with customers. The leaders I know will calmly analyze the situation and do their best to focus their resources on the right things. 

Barry LaBov
LABOV Marketing Communications and Training

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