Wednesday, December 14, 2011

Lip Service

We say we want to grow our manufacturing business, our dealership, our stores, our sales, etc. But then why do we:

Neglect to call back the customer who inquired about that $80k car?
Not listen attentively to any supplier who challenges the way we think?
Ignore our current customers to focus on the kind of customers that don’t fit us?
Choose to not reply to an opportunity that might be a total game-changer?

We need to decide if we really want to grow and progress or just say the right things that sound good.  Commit to growth or bite your lip.

Barry LaBov
LaBov & Beyond

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