We pride ourselves in telling the truth, the whole truth and nothing but. And we should. It's the right thing to do. But how much can people take? Is all the truth always good or can too much of a good thing (truth) actually be unwise?
Talk to a CPA firm and ask them how much financial information should be shared with employees. They'll usually tell you to be very careful--people can only handle so much, we don't want to know each other's salaries, some of us can't handle knowing how much a company profits because we can't fathom it.
It doesn't have to be about money, the truth can be twisted or misinterpreted whether it be regarding lay-offs, downsizing, lost customers, new customers, benefits, new hires, etc.
A doctor once told me that telling too strong a truth is like giving too strong a dose of chemo. The right amount is great, too much can kill you.
Truth is good, but sometimes it has to be metered out, based on the audience.
Barry LaBov
LaBov & Beyond
www.labov.com
Tuesday, February 8, 2011
Monday, February 7, 2011
I don't want to hear about
Jenny isn't available, her grandson's birthday party is tonight
I can't make the appointment, I have to be at a party this morning
Excuse me, my son is at the airport and he's calling me
My boss would be with you except she had to be somewhere else
All of the above are actual comments made to me as I was trying to buy a large ticket item. I did not buy from the above people. It's not that I think it's wrong for any of them to deal with their son or grandson or go to a party. It's that I don't think I should have to hear about it. It actually hurts a sales opportunity, in fact. Had they been more discreet, I would have assumed they were on the phone with a customer, maybe buying the item I was interested in. But no, they let me know that my sale was less important than a party or a call or a meeting.
The less said the better.
Barry LaBov
LaBov & Beyond
www.labov.com
I can't make the appointment, I have to be at a party this morning
Excuse me, my son is at the airport and he's calling me
My boss would be with you except she had to be somewhere else
All of the above are actual comments made to me as I was trying to buy a large ticket item. I did not buy from the above people. It's not that I think it's wrong for any of them to deal with their son or grandson or go to a party. It's that I don't think I should have to hear about it. It actually hurts a sales opportunity, in fact. Had they been more discreet, I would have assumed they were on the phone with a customer, maybe buying the item I was interested in. But no, they let me know that my sale was less important than a party or a call or a meeting.
The less said the better.
Barry LaBov
LaBov & Beyond
www.labov.com
Friday, February 4, 2011
Little Stevia Wonder
Stevia is a well-known sugar substitute. It's about 300 times the potency of sugar so a little bit goes a long way. And it tastes good. Due to my age and my fascination with a drop of it equaling a teaspoon of sugar, I've named it Little Stevia Wonder in my household (for those of you under 100 years old, Stevie Wonder was originally known as "Little Stevie Wonder").
Those of us whose job it is to inspire and motivate should look at ourselves as Stevia. A little bit is just great, but too much is not desirable. Too much of us poking around will leave a bitter taste in the mouths of those we work with.
Barry LaBov
LaBov & Beyond
www.labov.com
Those of us whose job it is to inspire and motivate should look at ourselves as Stevia. A little bit is just great, but too much is not desirable. Too much of us poking around will leave a bitter taste in the mouths of those we work with.
Barry LaBov
LaBov & Beyond
www.labov.com
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