Pleasing the unpleasable

Dealership salespeople will tell you it is almost impossible to please some people. Very true. According to research, the worst thing you can do is to try to please them to make them happy. It won't work.

A difficult person will be suspicious of your intentions of pleasing, so don't please, give them a dose of reality in a pleasant respectful, but firm, manner. Don't massage the truth, don't b.s., don't laugh at every joke they tell (if they tell any), just purely be who you are, ask the tough questions, tell the tough truths and seriously, sincerely put yourself in their shoes as you recommend or advise them.

All of the above non-pleasing activity will result in them being very pleased.

Barry LaBov
LaBov & Beyond
www.labov.com