Show you care

Show you care:
Check your product, make sure it is flawless
Check your work, make sure it actually does what it is supposed to do
Check your math, check your spelling
Follow up and see if the customer is happy

It's not hard to do the above. But you do have to care.

Barry LaBov
LaBov & Beyond
Fort Wayne, Indiana
http://www.labov.com/

Do you care?

A client of ours just received troubling survey results from its dealers. The bottom line was that the dealers felt our client didn't care about them.

Of course the client cares, but what caused this is common. The client has been so caught up in trying to save itself, that it neglected to look at the dealers as allies. They've viewed the dealers as obstacles, roadblocks and impediments.

Now our client has to clean up that mess. They're going to spend a lot of time and energy talking one-on-one and listening. Then the goal is to improve things, and hopefully rebuild the relationships.

When the pressure is on, it's best to look for allies, not make enemies.

Barry LaBov
LaBov & Beyond
www.labov.com